1) DIGITAL ORDERS: You will receive an order confirmation via email with a link to your digital downloads. Please ensure that your email address is correct on the order form, so that the link will be delivered to your inbox. We highly recommend downloading the files to your laptop or computer, instead of a smart phone or iPad. Customers have found that finding stored files on iPhones, iPads, and other mobile devices can be difficult.
2) PHYSICAL PRODUCT ORDERS: Once your order has shipped, you’ll receive a confirmation email that includes the USPS tracking number. Delivery should take 5 to 10 business days.
3) CORRECT ORDER: Please double-check the items in your order, especially if you accidentally ordered something multiple times! If you need to make changes to an order, requests need to be submitted immediately to our customer service email address (see “Contact” page).
4) CORRECT ADDRESS: Make sure you get your order! If the mailing address (or email address) is not entered correctly, your package (or digital downloads) may be returned as undeliverable. Please double-check your mailing address (or email address) and let us know IMMEDIATELY if you find a mistake in your mailing address.
Frequently Asked Questions
How will my order ship?
We ship using USPS (United States Postal Service).
For your convenience, we do a flat-rate shipping and handling regardless of the size of your order:
- USA: Free shipping, delivery within 5 to 10 days.
Do you ship internationally?
Due to dramatically increasing shipping costs, as of September 2021 we no longer ship internationally. We apologize for the inconvenience.
When will I receive my shipment?
Please expect a delivery window of 5 to 10 days.
Do I need to be present to receive my package?
Signatures are not required for small-parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name and request. Deliveries will be initiated by USPS.
If you have any questions at all after reviewing the above policies, please contact Angela at HealthyLifeNation dot com for assistance.
Thank you for your interest in our products!